The Dance Floor, Restaurant Managers Challenges

The Dance Floor, Restaurant Managers Challenges

Managing the ‘floor’ in a casino, or hotel or a restaurant is an extremely important part of keeping things running smoothly in restaurant management, where the staff and the manager must manage to keep a rhythm. 

The Floor in the casino is where all the gaming action usually is, but for restaurants the floor is the part where the tables are set for seating and dining. So managing the floor then is essentially a key part of restaurant management. So what are the things that go into restaurant management? Let us explore a few of them.

Restaurant management involves several aspect of things most of which is overseeing things that might or might not have people to manage, such as overseeing the planning of work shifts for the staff even if there is a human resource manager, making sure the finances are all going fine and overseeing it with people from the marketing and accounts departments, working with the chef and the floor manager to make sure everything is going smoothly and of course developing the floor map and setting it up and managing it, or over seeing it with the floor manager.

A person who can make sure the restaurant management is going smoothly will not compromise the service on the floor. Often, he or she will keep the finger on the pulse of activity there quite firmly. Usually the tables are assigned numbers and sometimes the floor itself are divided into more than one section with a floor manager for each of the section, that is if it’s big enough to do that though. 

The person in charge of the restaurant’s management will need to know the restaurant’s clients. This make for a good public relations move. Return customers who come by the restaurant often would naturally like to be remembered and treated well. And it wouldn’t hurt for the restaurant manager to encourage the floor manager to sometime treat such regular and important guests with a bit of extra hospitality, such as a free glass of wine or appetizers or desserts on the house. These things work like a charm especially when the regular guest has brought along friends or associates as it would look impressive to the friends and associates that the regular guest is treated with such respect and hospitality.

This is not to say, however, that hospitality should be reserved only for your regular or important clients. Everyone deserves the finest service that your establishment can offer. But for your regular clients, think of it as an affirmative action of sorts.

A lot can go into restaurant management and you really must have your senses up all the time. But it can be quite a fun and exciting work too if you are a good manager and enjoy dealing with unpredictable situations. A work like this would definitely require great people’s skills too obviously. But if you’ve got the flair for PR and management, then t his should be fun.